When you use our services, you’re trusting us with your information. We understand this is a big responsibility and we work hard to protect your information and put you in control.
This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.
Data Collection: What Data We Collect
We want you to understand the types of information we collect as you use our services.
While we may collect information to provide better services to you and our other clients, all patient information is kept strictly confidential and is secured through a third-party, HIPAA-compliant system called NextGen. None of your personal information is shared with third parties for marketing purposes.
Data Usage: Why Townhall II collects data
- We use data to build better services
- We use the information we collect to deliver efficient services to you.
- We use the information we collect to ensure our services are working as intended
- We use the information we collect to make improvements to our services.
- We use the information we collect to customize our services for you.
- We promise that we will not share your data with any third-party provider for any reason other than to provide you with a requested service.
- We will never disclose any personal information such as Phone numbers and SMS consent with any third parties for marketing purposes.
- We use data for analytics and measurement to understand how our services are used.
Data Protection: How We Secure your Data
We currently offer paper forms for clients to complete on intake. These intake forms are stored in a secure vault and may be scanned into a third-party, secure, data vault. As a healthcare provider, our third-party data storage providers guarantee HIPAA compliance and data security.
Website Privacy
Our website does not collect personal information from website visitors. At this time, we do not offer interactive contact forms on the site. If that changes, this policy will be updated.
Google Analytics provides an anonymized view of our web traffic, which is useful for tracking the number of site visitors and which pages are visited most. This data is not attached to specific website visitors and website traffic is reported in weekly, monthly and annual increments.
Google’s anonymized data collection includes unique identifiers, browser type and settings, device type and settings and device operating system.
User Rights: Your Rights to Your Data
You have a right to review specific, personal data that is stored in our systems and to obtain a print copy of that data by request.
You may request the deletion of your personal data. Requests will be reviewed on a case-by-case basis. For example, if you haven’t paid an invoice for services, we cannot delete your records from the system. There are legal requirements that govern the timeframes for storing medical data that may restrict the deletion of data.
You may change your personal data collection settings by opting in and out of various communication channels.
Opt-In and Opt-Out: Communications Preferences
If you have provided personal information for communications purposes such as a phone number, e-mail address or postal mailing address, you will be given the option to authorize communications on those channels, which we refer to as your communication preferences.
For example, you must consent to receive text messages before Townhall II is allowed to text you. Consent for text messages may be revoked at any time by replying “STOP”
Contact Information:
Call (330) 676-3006 or e-mail info@townhall2.com for more information about our privacy policy, concerns about your privacy or to report a data breach.
Policy Updates:
When the privacy policy is updated, the revision date will appear at the upper right. Updates to the privacy policy will be available at https://townhall2.com/privacy
Accessibility:
The Privacy Policy is available at https://townhall2.com/privacy. For those without internet access, we are glad to provide a print copy of these policies.
Parties with whom information may be disclosed
While HIPAA regulations govern what data we can and can’t share with law enforcement, Townhall II will comply with all local, state and federal laws regarding legal subpoenas and other court orders.
About this policy
This Privacy Policy applies to all of the services offered by Townhall II.
This Privacy Policy does not apply to:
- The information practices of other companies and organizations that may refer clients to Townhall II.
- Services offered by other companies or individuals, including products or sites they offer.
- Third-party content accessed through Townhall II’s website hyperlink.
- This Privacy Policy is reviewed on a regular basis and updates will be posted to our website.
Learn more about our Terms and Conditions for messaging.