155 N. Water St.
Kent, OH 44240

520 N Chestnut St
Ravenna, OH 44266

MAIN: 330-678-3006

HELPLINE: 988 or 330-678-HELP

FAX: 330-677-7047

Emergency Services

The Emergency Services department provides crisis intervention services to the community. Our staff of highly trained Crisis Intervention Specialists provide phone services 24 hours a day, 7 days a week, 365 days a year.

Walk-in services are available Monday through Thursday, 8 a.m. to 5 p.m., and Fridays, 8 a.m. to 3 p.m. Walk-in services are closed on weekends and holidays. Appointments are not necessary for walk-in services.

 

Safety Exit

 

988 Suicide Crisis Lifeline and Townhall II Crisis Helpline 330-678-HELP (4357)

Our Helpline has been serving Portage County for more than 50 years. We are the designated ​helpline for the 988 Suicide Crisis Lifeline. 988 is a call or text line available 24/7.

24-7 Support

Our trained Crisis Intervention Specialists are able to assist with:

  • Suicidal thoughts, suicide attempts and additional safety concerns.
  • Emotional distress or crisis processing for:
    • Sexual abuse/assault
    • Drug and alcohol abuse
    • Interpersonal violence
    • General relationship concerns
    • Grief or loss
    • Any other issues causing emotional distress

Quick Response Team for Overdose Incidents

The Quick Response Team (QRT) was initiated by Townhall II, in conjunction with Portage County Sheriff Bruce D. Zuchowski, to help combat the Fentanyl overdose epidemic in Portage County, Ohio. The QRT is comprised of detectives from the Portage County Sheriff’s Office’s Drug and Violent Crime Unit that investigate overdoses related to the Fentanyl epidemic. Peer supporters and counselors from Townhall II work in conjunction with detectives and Project DAWN to help the community in times of crisis caused by the epidemic.

What Does the QRT Do?

The QRT will respond to all overdoses within the jurisdiction of the Portage County Sheriff’s Office and assist other jurisdictions within Portage County upon a department’s request.

In the event of a Fentanyl-related fatal overdose, representatives from the QRT will respond to the location, along with partners from Townhall II, to initiate the investigation and provide emotional support and direction to the family and friends of the victim.

In cases of non-fatal Fentanyl overdoses, representatives from the QRT will make contact with the victim within 72 hours of the incident. The victim, and the family of the victim, will be equipped with information from Townhall II concerning treatment options and support..

​The QRT will investigate overdoses with all available law enforcement databases and partnerships in order to bring criminal prosecution to those who supplied the victims with the lethal narcotic.

How Can the Community Help?

In order to educate the community, the QRT is available to provide prevention presentations to groups who want to learn more about the Fentanyl epidemic. Project DAWN equips QRT with Naloxone (NARCAN) and training on how to administer the life-saving drug. NARCAN and training are provided free of charge to friends and family of individuals battling Fentanyl addiction. You can pick up NARCAN at Townhall II’s Kent office.

Incident Response Team and Critical Incident Stress Management Requests

  We understand that having a team of counselors and socials workers able to assist when needed is essential to our community. The Incident Response Team and Critical Incident Stress Management Teams are made up of volunteer members from Townhall II, Portage County Mental Health & Recovery Board, Family and Community Services, Coleman Professional Services and Child and Adolescent Services. Community members and first responders can request the presence of these volunteers to provide services as needed. These teams will set up a designated location and time to meet. 

Community Resources

Our Crisis Helpline can provide information and referrals for:

  • Medical, mental and dental health
  • Housing, food and clothing
  • Community legal assistance
  • Child and pet care and safety
  • Education, employment, transportation and financial assistance
  • Veteran resources
  • General county resources
  • Elder population resources

Additional Resources 

  • Portage County Board of Developmental Disabilities: Reports, concerns and complaints – 330-678-7559
  • Lake County Board of Developmental Disabilities Reports, concerns and complaints   – 330-678-7554
  • Narcotics Anonymous Hopeline: Meeting information and addicts in recovery connections – 330-678-7564 or 888-GET-HOPE (888-438-4673)
  • Narcotics Anonymous Ohio answering service: Meeting information – 800-587-4232
  • Psychiatric Intake Response Center: Answering service for Akron Children’s Hospital – 330-678-7560
  • Rape Crisis Center of Medina and Summit Counties Answering Service – 330-474-2919

We can provide resources within the community to help with any of these needed services, but we are unable to provide them ourselves. 

  • Transportation
  • Use of the telephone
  • Clothing
  • Food
  • Housing vouchers

Counseling and Clinical Services

Our licensed, professional, caring counselors provide services to help treat those struggling with addictions to drugs and/or gambling as well as those struggling with mental health issues.

 

Prevention Education

Our certified prevention specialists offer evidence-based programs to educate the community on substance use and abuse, sexual assault, personal body safety, suicide awareness and parenting.

Rape Crisis Center

Townhall II is the Portage County Rape Crisis Center, serving victims of any violent crime 24 hours a day, 7 days a week. All services for victims of crime are free and confidential.

 

Project Detour: Driver Intervention

Project Detour is an educational, 72-hour, residential, state-certified driver intervention program for individuals, 18 years and older, with a first-time OVI offense.

United Way
Ohio MHAS logo
Portage County Mental Health and Recovery Board
American Association of Suicidology
CARF Accredation