When you use our services, you’re trusting us with your information. We understand this is a big responsibility and we work hard to protect your information and put you in control.
This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.
Data Collection: What personal information is collected and how.
We want you to understand the types of information we collect as you use our services.
For SMS purposes, we collect first name, last name, phone number and e-mail address with a form that includes opt-in and opt-out choices for messaging preferences.
All patient records are kept strictly confidential and are secured through a third-party, HIPAA-compliant system called NextGen. None of your personal information is shared with third parties for marketing purposes.
Usage: How the information will be used.
- We use data to build better services
- We use the information we collect to deliver efficient services to you.
- We use the information we collect to ensure our services are working as intended
- We use the information we collect to make improvements to our services.
- We use the information we collect to customize our services for you.
- We will never disclose any personal information such as Phone numbers and SMS consent with any third parties for marketing purposes.
- We use data for analytics and measurement to understand how our services are used.
Data Protection: Measures taken to protect the data.
We currently offer paper forms for clients to complete on intake. These intake forms are stored in a secure vault and may be scanned into a third-party, secure, data vault. As a healthcare provider, our third-party data storage agreements guarantee HIPAA compliance and data security.
User Rights: Rights regarding their personal data and how to exercise them.
You have a right to review specific, personal data that is stored in our systems and to obtain a print copy of that data upon request.
You may change your personal data collection settings at any time, by opting in and out of various communication channels as described below.
Opt-In and Opt-Out: Details about how users can opt-in and opt-out.
If you have provided personal information for communications purposes such as a phone number, e-mail address or postal mailing address, you will be given the option to authorize communications on those channels, which we refer to as your Communication Preferences.
For example, you must consent to receive text messages, by filling out the Communications Preferences form, before Townhall II is allowed to text you. Consent for text messages may be revoked at any time by replying “STOP”
Contact Information: For privacy-related inquiries.
Call (330) 676-3006 or e-mail info@townhall2.com for more information about our privacy policy, concerns about your privacy or to report a data breach.
Policy Updates: How users will be informed about changes.
When the privacy policy is updated, the revision date will appear at the upper right. Updates to the privacy policy will be available here.
Accessibility: Ensure the policy is easily accessible.
This Privacy Policy is available here. For those without internet access, we are glad to provide a print copy of these policies.
About our Website
Our website does not collect information from our site visitors through interactive forms or browser-based cookies.
Google Analytics provides an anonymized view of our web traffic, which is useful for tracking the number of site visitors and which pages are visited most. This data is not attached to specific website visitors and site traffic is reported in weekly, monthly and annual increments.
Parties with whom information may be disclosed
While HIPAA regulations govern what data we can and can’t share with law enforcement, Townhall II will comply with all local, state and federal laws regarding legal subpoenas and other court orders.
About this policy
This Privacy Policy applies to all of the services offered by Townhall II.
This Privacy Policy does not apply to:
- The information practices of other companies and organizations that may refer clients to Townhall II.
- Services offered by other companies or individuals, including products or sites they offer.
- Third-party content accessed by clicking a Townhall II website hyperlink.
- This Privacy Policy is reviewed on a regular basis and updates will be posted to our website.
Terms and Conditions: Townhall II – SMS Texting
1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
☒ By checking this box, you agree to receive appointment-related text messages from Townhall II. You may reply STOP to opt-out at any time. Contact us at (330) 678-3006 for assistance. Messages and data rates may apply. Message frequency will vary. Learn more on our Privacy Policy Page.
2- Types of SMS Communications:
If you have consented to receive text messages from Townhall II, you may receive messages related to the following:
Appointment reminders, Follow-up messages or offers.
Example: ”Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
3- Message Frequency:
Message frequency may vary. You may receive up to 3 SMS messages per week regarding your appointments or account status.
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from Townhall II in the following ways:
- By submitting an online form
- By filling out a paper form
6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you may submit a new Communications Preferences form online or in-person.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or you can get help directly from us at info@townhall2.com
Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our Communications Preferences form and to opt-out.
8- Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, contact our office at (330) 678-3006.
Message frequency may vary.